Privacy Policy | Trovato Associates

**Effective from: 08-28-2026**

This Privacy Policy explains how **Jamie L Trovato Corporation d/b/a Trovato Associates** (“Trovato Associates,” “we,” “us,” or “our”) collects, uses, and protects personal information through **www.trovatoassociates.com** and our insurance services.

Key points

1. We collect information you provide through forms, email, phone, text, quote requests, and appointments.
2. We use it to respond to requests, provide insurance services, communicate with you, and improve our website.
3. We use Wix to host and operate the website.
4. We do not sell or share personal information for targeted advertising.
5. Promotional emails and text messages include an opt-out option.
6. Contact us at **service@trovatoassociates.com** with privacy questions or requests.

1. Information we collect

When you contact us, request a quote, request service, or communicate with us, we may collect your name, email address, telephone number, mailing address, message content, and information needed to respond to your request.

We may also receive information you provide by email, telephone, text message, appointment request, client portal, or other communication method.

When you use our website, Wix may collect technical information such as your IP address, browser type, device information, cookies, security information, and usage logs.

Please do not submit Social Security numbers, driver’s-license numbers, financial account numbers, health information, or other sensitive information through general website forms unless we specifically request it through an appropriate secure channel.

**In short:** We collect information you choose to provide and limited technical information needed to operate and secure the website.

2. How we use information

We use personal information to respond to questions and quote requests, provide and manage insurance services, communicate about your account or requests, schedule appointments, send service-related messages, send promotional emails and text messages when permitted, maintain business records, protect the website, prevent misuse, and meet legal, tax, regulatory, and insurance obligations.

We do not knowingly collect personal information from children under 13.

We do not use personal information for automated decisions that produce legal or similarly significant effects.

**In short:** We use your information to serve you, communicate with you, operate our business, and meet our obligations.

3. How we share information

We do not sell or share personal information for targeted advertising.

We may share information with service providers that help us operate our website, communications, scheduling, client services, and business systems. These providers may process information only as needed to provide services to us.

Our website is hosted and operated using Wix. Wix may process information through its infrastructure and service providers. More information is available in Wix’s maintained list of subprocessors:
https://support.wix.com/en/article/list-of-wixs-sub-processors

We may also disclose information when reasonably necessary to comply with law, legal process, governmental requests, protect our rights and safety, investigate fraud or misuse, or support a business transaction such as a merger or sale.

**In short:** We don’t sell your information. We share it only as needed to operate our business, provide services, or comply with the law.

4. Cookies and similar technologies

Our Wix website uses essential cookies and similar technologies for security, sessions, website stability, fraud protection, and performance.

Depending on the website features you use, cookies may also help remember preferences or understand how visitors use the site. You can manage cookies through your browser settings. Guidance is available for:

Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/en-us/HT201265

Blocking cookies may affect some website functions.

**In short:** Essential cookies help the site work and stay secure. You can control cookies through your browser.

5. Promotional communications

We may send promotional emails and text messages about insurance services, offers, updates, or related information where permitted by law.

You can unsubscribe from promotional emails by using the unsubscribe link in the message. You can opt out of promotional texts by replying **STOP**. You may also contact us at **service@trovatoassociates.com**.

We may still send non-promotional messages related to services you requested, appointments, account matters, or other necessary business communications.

**In short:** You can opt out of marketing messages, but necessary service communications may still be sent.

6. Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and insurance records, resolve disputes, protect our business, and satisfy applicable state, federal, tax, regulatory, and insurance-recordkeeping requirements.

When information is no longer needed and no legal obligation requires continued retention, we will take reasonable steps to delete or securely dispose of it.

**In short:** We keep information for the period required to operate our business and meet applicable legal and insurance obligations.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. Our website is built and hosted on Wix, which secures the underlying website infrastructure. We are responsible for managing access to our business accounts and systems.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

**In short:** We take reasonable steps to protect information, but no system can be guaranteed completely secure.

8. Your choices and privacy rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also have the right to object to or restrict certain uses.

To make a privacy request, email **service@trovatoassociates.com**. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

You may also opt out of promotional emails and texts as described above.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

**In short:** Contact us to ask about your information or exercise available privacy rights.

9. Third-party websites

Our website may contain links to third-party websites, including insurance carriers, client portals, social-media services, or other resources. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting information.

10. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

11. Updates

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date.

Any heading, caption, section title, or “In short” summary is provided for convenience only and does not legally bind either party.

12. Contact us

**Jamie L Trovato Corporation d/b/a Trovato Associates**
1880 E Ridge Rd, STE 5
Rochester, NY 14622
Email: **service@trovatoassociates.com**
Phone: **(585) 563-6553**

SMS messaging, STOP/HELP, message frequency, message/data rates, and that mobile numbers and SMS consent information are not sold or shared with third parties/affiliates for marketing purposes.

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SMS Messaging and Mobile Information

If you provide your mobile phone number and consent to receive SMS messages from Trovato Associates Insurance Agency, we may send conversational and customer-care messages related to insurance inquiries, quote requests, existing-policy service requests, appointments, reminders, request-status updates, and related agency follow-up.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at service@trovatoassociates.com or (585) 563-6553.

Mobile information, including mobile phone numbers, SMS opt-in data, and messaging consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may be used or disclosed only as necessary to provide requested agency services, operate the messaging program, comply with law, or as otherwise described in this Privacy Policy.

SMS consent is voluntary and is not a condition of purchasing insurance products or services.